Maintenancedemo-0016
Customer Sentiment & Ticket Triage
Feed in support tickets, reviews, or survey responses. AI classifies sentiment, urgency, category, and suggested routing. Trends dashboard spots systemic issues across hundreds of tickets.
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Lab overview
No walkthrough is recorded for this demo yet, so this is a 21 sec tour of the lab and how to use it.
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Overview
Process hundreds of support tickets in seconds. Each ticket gets classified by sentiment, urgency, category, and routing — plus an AI-generated response template. The trends dashboard aggregates results to reveal patterns.
What You'll Learn
- LLM-powered text classification at scale
- Multi-dimensional analysis (sentiment + urgency + category)
- Trend detection across large ticket volumes
- Automated response template generation
Key Capabilities
- 6 classification dimensions per ticket
- Batch processing of 500+ tickets in under a minute
- Trends dashboard with sentiment distribution and top issues
- Realistic ticket simulator for instant demos
- CSV upload for real ticket data