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Customer Sentiment & Ticket Triage

Feed in support tickets, reviews, or survey responses. AI classifies sentiment, urgency, category, and suggested routing. Trends dashboard spots systemic issues across hundreds of tickets.

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Overview

Process hundreds of support tickets in seconds. Each ticket gets classified by sentiment, urgency, category, and routing — plus an AI-generated response template. The trends dashboard aggregates results to reveal patterns.

What You'll Learn

  • LLM-powered text classification at scale
  • Multi-dimensional analysis (sentiment + urgency + category)
  • Trend detection across large ticket volumes
  • Automated response template generation

Key Capabilities

  • 6 classification dimensions per ticket
  • Batch processing of 500+ tickets in under a minute
  • Trends dashboard with sentiment distribution and top issues
  • Realistic ticket simulator for instant demos
  • CSV upload for real ticket data